How long will it take to get my mirror? We carry mirrors from many different manufacturers and importers. Some pieces ship directly from the manufacturer, and some ship from our own warehouses. Shipping times also vary depending on the carrier used--truck delivery of a large mirror may take more time than a small mirror shipped by UPS. Average delivery time is 2-4 weeks, with specific exceptions listed in individual mirror descriptions on the website (for example, mirrors in the Semi-Custom section are made to order, and take 4-6 weeks for delivery). Expedited shipping is usually available for a surcharge. Please call or email for a quote. We'll do our best to meet any special delivery requirements you may have. Standard shipping within the continental USA is always free and INSURED.
If shipping within the Continental USA is free, why is there a "Shipping Charges Pending" box on my order form? Standard shipping via insured Truck or Ground is free within the Continental USA. However, some customers need expedited shipping, or want their mirror shipped outside the USA. For those services, there is a surcharge, and it's added in the "Pending Charges" window. Shipping charges will never be added without your request and advance approval.
How do I know what size mirror to choose? As with most decorating questions, the correct choice is the one that best meets your personal taste and needs. But as a guideline, we suggest ordering a mirror that's about two-thirds the width of the object it hangs above. For example, if your fireplace mantle is 60 inches wide, you might want to look at mirrors in a 40-50 inch width. You'll also want to consider the scale of the room and its furnishings. If your mirror will hang above a substantial piece of furniture, such as a buffet or large sofa, you'll probably want to go with a slightly larger mirror. If the mirror's going above a smaller piece such as a delicately scaled console table, try a slightly smaller mirror. Use blue painter's masking tape to rough out the size and shape of the mirrors you're considering--you can easily see the actual space the mirror will occupy. If you need further advice, please call or email photos of your space--we're always happy to discuss various options with our customers.
What if my mirror arrives damaged? Our mirrors are always shipped insured. Please immediately open and inspect your mirror, and report damage to us with 7 days. We'll repair or replace it as quickly as possible. For Truck deliveries: If your driver cannot wait for you to open and inspect the mirror, sign the bill of lading with the phrase "acceptance subject toinspection for hidden damage" below or above your signature. Please note: Our Venetian mirrors are of screwed, not glued, construction. So if a crown or border piece is damaged, it's easy to remove and replace.
Can I exchange or return a mirror? We have a standard 2 week return/exchange policy, explained in detail on our "Company" page. Please save all packing materials until you are sure you like the mirror--that makes returns or exchanges easier.
We want a Venetian mirror. What's the difference between a Venetian constructed with screws and a Venetian with glass that's glued on? The hallmark of a well-made Venetian is screwed construction. That means each piece of glass is hand-etched, beveled and attached to the wood backing with a tiny screw, which are then covered by a clear rosette cover. The wood backing of any Venetian expands and contracts with charges in humidity levels in your home. If glass is glued to wood, it can develop stress cracks or pop off. Screwed construction also makes repairs easy--if a piece is damaged, just unscrew it, trace the outline, and fax the tracing to us at 516-767-7126. We'll have a new piece re-cut for you.
What's the best way to clean my new mirror? There are many good glass cleaners available--just remember to spray the liquid ON THE CLOTH FIRST, not directly onto the glass. You don't want the cleaner running down behind the frame--that can eventually cause the frame's finish to deteriorate and it may also eat away at the silvering behind the mirror glass itself.
Some of your mirrors are photographed without glass. Will a mirror be inserted before it ships? Yes. All frames are shipped with a mirror inserted. Some mirrors are photographed without glass because the manufacturer believes it shows off the frame better.
