Your satisfaction is our top priority, and we're happy to anwer any questions you may have.

To contact us by EMAIL: sales@mirrorlady.com,
or phone at 516-767-8081 (Eastern Standard Time). The Mirror Lady.com is a North Shore Antiques Advisory Site.  

FREE INSURED SHIPPING ON ALL MIRRORS by Ground or Truck as appropriate, within the Continental USA.

Our mirrors are packed as carefully as is humanly possible, but occasionally UPS, FedEx or truck carriers are not as careful as they should be.    PLEASE OPEN AND INSPECT YOUR MIRROR IMMEDIATELY UPON DELIVERY.    Insurance regulations require us to report damage to the carrier within seven (7) days of delivery.    Please call or email us about any problems right away, and we'll make every effort to resolve them promptly.    Please also note:    The "Shipping Charges Pending" note on your Pre-Confirmation email is where we add requested Express Delivery or International Surcharges--it does NOT apply to standard UPS, FedEx or Truck deliveries within the Continental USA.

INTERNATIONAL CUSTOMERS:

We can and do ship anywhere in the world. But international shipping surcharges can be high. For a quote, please email style name and shipping address, including postal code, to sales@mirrorlady.com.

A NOTE REGARDING MEASUREMENTS:   

All measurements are in inches FROM FARTHEST POINT TO FARTHEST POINT. They include all tiny details out to the very edge of the frame; top, bottom or side. If you need just the mirror glass measurements, please email or call.

OUR REFERENCES:   

We know it can be scary ordering from the web. So we thought you'd like to know that our mirrors have been purchased by the United States Senate (Hart Office Building); the Henry B. Plant Museum, Tampa, FL; HGTV's "Designer's Challenge" series (Ernie Roth's Malibu, CA bathroom remodel and Andrea Schumacher's Evergreen, CO project;) PBS (for the documentary "The War That Made America"); TLC Cable's "While You Were Out" series (Lexington, KY bedroom remodel); the Neiman Marcus store in Union Square, San Francisco; 19 Venetian mirrors for Ian Schrager's Hudson Hotel, West 58th Street, NYC; Caesar's Palace Beauty Salon, Las Vegas, NV; Hilton Hotels-Palmer House, Chicago, IL; Warner Brother Pictures for "Oceans 13" and "The Poseidon Adventure"; Paramount Pictures for the 2008 Eddie Murphy movie "NoWhereLand"; the Broadway musical "Lestat"; cheval (full-length) mirrors for Polo/Ralph Lauren stores throughout the US, Asia and Europe; vanity mirrors for J. Crew stores; and for Joan Collins's appearance on the "Guiding Light".

We've been featured in magazines such as "Real Simple", "Domino", "Lucky Magazine", "European Home & Garden", "Good Housekeeping", "Better Homes & Gardens", "Romantic Homes", "Elements" and "Jane". Established on the web since 1999, The MirrorLady.com puts customer service first. Call us at 516-767-8081 (Eastern Standard Time) if you have any questions or concerns.

RETURNS/EXCHANGES/REFUNDS:

We want you to be 100% pleased with your Mirror Lady purchase. However, if within two weeks after your purchase has been received, you decide to return it for a refund or an exchange, please feel to send us an email with your name, address, the name of the mirror you are returning, and the reason for return. We will then give you a Return Authorization Number and the address to use on the return. Please include the Return Authorization Number in all emails or faxes related to your return.

The above information must also be included in the returned package, so we can properly credit your account.

Secure all merchandise in its original packaging. We cannot accept merchandise that is not returned in original packaging, or as professionally packed by a reputable shipper such as Mailboxes Etc., UPS or FedEx store. All returned merchandise must be insured for full value, in case the shipper damages the mirror. If you have any questions about the return procedure or policies, please feel free to contact us at 516-767-8081, or by email at sales@mirrorlady.com.

Please note: we cannot accept returns for merchandise that is being shipped from outside the United States. For questions regarding international returns, please email us.

ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF DELIVERY. PLEASE INSPECT YOUR MIRROR IMMEDIATELY UPON RECEIPT. We regret that we are unable to honor damage claims made more than 7 days after delivery.

We will call or send you an email to let you know we have received the returned mirror. A full refund will be issued, less our original shipping costs, within three days of confirmation of receipt.

Exchanges:

If you prefer, you may exchange your original mirror for another selection. In that case, we will issue you a full credit against another selection of your choice. If you have any questions about our return procedure, please don't hesitate to contact us.

Our Venetian Mirrors are completely handmade. As is typical of handmade items, the actual mirror may differ in small details from the photograph on the website. Actual size is within 1 inch (+/-) of dimensions listed. We value the unique and individual touch of an artisan's hand, and hope that you will also. Several of the largest Venetians are most safely delivered by truck -- TRUCK SHIPPING COSTS ARE INCLUDED IN THE PRICE YOU SEE ON THE WEBSITE, AS NOTED.